Hi, I bought this for my wife in December last year. We have used this maybe twice since purchase - is fully boxed with instructions. I paid £269 + Delivery http://www.panasonic.co.uk/html/en_GB/Products/HC-V500M/Specification/8535831/index.html Accessories were extra.. The M comes with 16MB internal storage compared to the normal V500 version. What is included: Camcorder, boxed Carry Case (Cost £20) £170 - prefer collected, but can post for an additional £10. Any questions, please ask.