Honda Motorcycle Extended Guarantee - Scandal?

Discussion in 'General 1000RR Discussion' started by Ice Doc, Jan 13, 2021.

  1. Ice Doc

    Ice Doc Active Member

    Joined:
    Mar 14, 2018
    Messages:
    374
    Likes Received:
    177
    For those of you that have been kindly commenting and following my woes trying to get a fault fixed with my 2017 Honda Fireblade RA-H, you will already be aware of this potential nightmare with what Honda Customer Care (UK) are claiming to be a hidden cost if you need to use your Extended Guarantee.

    For those that haven't read that thread, the issue I am having is that Honda Customer Care (UK) are insisting that I, as the Customer, am liable for the cost of diagnosis (their response is in the highlighted text). Clearly this is not stated in the text of the agreement below.

    upload_2021-1-13_16-55-37.png

    If there are others out there that have bought this product, like I have, in good faith, then it might be worth us clubbing together to petition Honda. At the very least, I would advise anyone considering purchasing an Extended Guarantee from Honda to think carefully about the potential unwritten claims Honda UK are making about the Customer's liabilities.
     
    • Like Like x 1
    • Agree Agree x 1
  2. bladey

    bladey Senior Member

    Joined:
    Nov 15, 2020
    Messages:
    1,027
    Likes Received:
    226
    You could always ask White Dalton's opinion of the wording too. (other lawyers are available)
     
    • Like Like x 1
  3. Stuish

    Stuish Senior Member

    Joined:
    Jun 17, 2018
    Messages:
    859
    Likes Received:
    395
    The way I read that, is that if there is found to be nothing wrong, then the cost of the diagnosis falls on yourself. If there is something wrong that needs replacing, then the cost is with the guarantee?
     
    • Agree Agree x 3
    • Like Like x 1
  4. Ice Doc

    Ice Doc Active Member

    Joined:
    Mar 14, 2018
    Messages:
    374
    Likes Received:
    177
    And that is how the dealerships are interpreting it, but Honda UK need to reimburse the dealerships for their workshop time spent investigating the fault - and this is where Honda UK is telling the dealership to charge the customer.
    I cannot see how Honda UK have a legally defendable position but as I’m not being asked by the dealerships to pay (so far) then there is nothing for me to take legal advice over. It just means the dealerships might be reluctant to take on work under the Extended Guarantee (or make it low priority work as it doesn’t pay) so this makes the Extended Guarantee a useless product - even though the contract states that the work to repair a fault should be carried out by the dealership as soon as is "reasonably practicable".
     
    #4 Ice Doc, Jan 15, 2021
    Last edited: Jan 15, 2021

Share This Page