Ok so.... they are fitted and feel good but I've had to use some original bolts to keep things consistent and also I have bolts too long or too short for other areas so a few minor bits to sort. This is pretty much all the right rearset. I also can't find a way to use the 45deg bracket to attach the exhaust mount to the rearset. So...... I'm dropping it to my local Ducati dealer who a lot will know from a member buying one on here and they will do the final tweaks to it. Sorry Dave I ran out of light and gave in but really appreciate your help mate Otherwise they feel really good
No worries mate. Similar story to Nav, not going to comment too much until I've finished the discussion with Diamond.
Was this rears sets from diamond or rearsets from homebase! It's pretty poor if you've spent £150 and half the bits are missing and then replaced with odds and sods bolts
What about the Brake switch? It seems from the above that a fair bit of fecking about is required? Hmmmmm....................
Not really, putting the brake switch aside. You can't fit something if you haven't got everything to fit it with. I'm giving Diamond the oppertunity to sort before going to press, we all make mistakes........
Ok update........ So my garage took the bike to finish off the fitting of the rearsets and had to call Diamond racing. Now it wasn't just anyone from my garage it was the owner who has built many a race bike for his son etc and really knows his stuff. Well the ar*ehole that dave can tell you about came out from the workshop and again was pretty unpleasant and miserable and on a few occasions told my guy to pack them up and send them back! Anyways the rearsets are now fitted but the garage had to be inventive and make their own exhaust bracket and fit spacers etc to get it all lined up and now ready for me to collect. We have numerous bolts and spacers left over that my garage haven't a clue where they would fit and would suggest these kits are not primarily for our bikes and have been adjusted to suit. Also that the manual is almost useless and not for a Honda so only of limited use. So they can be fitted but need a few spacers on the back of the brake rearset to get the exhaust bracket to line up as I think dave has already worked out. Will let you know what I think of them when I collect tomorrow when it's hopefully dry.....
Well I was going to do 2 mods to my blade this year one was the exhaust and I've already settled on the Austin Racing exhaust the other was new rear sets! I don't think I will buying the rear sets from Dimond if that's the amount of trouble you have had mate. Glad you got it sorted in the end, You might want to send the bits you have left over back to Dimond as you might get a refund lol
I've given Diamond the opportunity to sort themselves out without success, so feel completely at ease with providing my views. Joe- Appears a perfectly reasonable guy Mick (I understand the proprietor)- A complete wanker, referred to now as "la Prick" Summery, well not really- Get yourself a cupa!! Box arrived Parts contained within don't match parts list, there's clearly items missing as well, couple of the sealed bags contained within are split, items floating around in the bottom of what was a sealed box. The majority of the bolts listed don't match what I have, won't stop the rearsets from being fitted but clearly I need to confirm. Examples are M6 15mm socket heads- none contained with, but there is M6 20mm button heads........ Call Diamond to confirm I have the correct rearsets. Explain I have items missing, try to go through parts list, asked If I've fitted them, explain not as there's key parts missing, get spoken to like an idiot as apparently you can't tell there's parts missing until you've fitted them, told to return the rearsets for a refund, la prick hangs up. How the fcuk they can be fitted without firstly being partially assembled is beyond me, how for example do I do nuts up that I don't have on the back of a rearset that now on the bike without taking the rearset back of the bike? What's the point in fitting them when one of the shift rod end is missing? Absolutely fuming I have to jump on a conference call for work, last an hour at which point I've taken it out on my work colleagues who were on the call. I call Diamond back, was greeted by Joe. A completely different animal, I feel I shouldn't take it out on him. Explain I appear to have upset la prick, could have I the opportunity to explain again. Joe listen's, agrees I have items missing, explains the exhaust brackets that has a 45 degree angle on is correct (the drawing show the item having a 90 degree angle) and that the missing two nuts shown on the drawing are not missing, there's M6 threads on the BACK of the rearset that it's bolted to. Joe asks me to mail my posting address out to arrange the missing items to be posted, I thank Joe and as I'm now thinking I may have come across badly to la Prick ask for my apologies to be sent. Composing the mail I realise that whilst the explanation of the exhaust bracket makes sense I don't have enough M6 bolts to bolt the thing on. I check the holes on the bracket line up with the threaded holes in the rearset and then realise the bracket won't bolt to the rearset as the brake rod fouls the bracket. In my head there's also collars/spacers missing that would resolve this. I send the mail to Diamond with my home address, explain that I think I've also got Collars for the bracket missing and would it be possible to confirm what's being sent so I could confirm we're aligned. I again ask for my apology to be sent to La Prick for our miss understanding, I include a picture of the brake rod fouling the bracket. Nice, polite mail back: "We have looked at the image and what you appear to be having difficulty with. Would you like to return the kit, and we will issue you with a full refund" Wtf- I call diamond back, speak to Joe. "Joe, I don't want a refund and have never suggested this, what's the crack" "Dave, spoken to La Prick, we have never had any other complaints or issues, all the issues are caused by people that try to assemble the rearsets without fitting them. That's La Prick decision, he owns the company" "Well Joe I think that's nonsense, I'll fit the rearsets to the bike and prove the parts are missing" "Dave, I'll get Mick to call you" "Please do Joe" I fit the rearsets to the bike, here's an extract from the subsequent mail I sents listing the missing items. Let's forget that virtually every bolt is a different length or head type to the parts list on the drawing: Left sided Rearset Male reverse Rod end missing (22) M8 split washer missing (27) Socket head M6 15mm missing (18) There wasn't any M6 15mm socket heads in the pack. I've used a M6 20mm button head on the other end of the shift rod as it's the closest match. Require a M6 button head to match the other end. Right sided rearset No M6 70mm button head in the pack (21) There was an M6 65mm socket head so I've used this for now To match this I've used one of the original bolts that's also a socket head As the left sided Guard is secured with the correct bolts (M6, 10mm button heads) they don't match the head type on the right I either need to replace the two left sided M6, 10mm button heads and the original I've used on the right side to socket heads, or I need to replace the two right sided with button heads of the correct length M8 split washer (8) missing M6 10mm flange heads missing (18). After our chat I get these appear to not be required and the canister bracket fits to the rear of the rearset with M6 bolts of some kind. There are no M6 bolts in the pack to bolt the bracket to the rearsets. As per my earlier picture, if the M6 bolts were contained in the pack I would be unable to fit the canister bracket to the rearsets as it fouls the brake rod. When tight against the brake rod (the appears no other way of fitting the bracket) there's at least a 10mm gap from the bracket to the face of the rearsets. I assume there must be 10-15mm collars/spacers to be used that should also be in the pack? I receive no call back from La Prick I then decide to sort the exhaust bracket myself. I dig out some M6 bolts from the garage and use some cut down nylon tubing for spacers. Work a treat, no fouling exhaust bracket. I send another mail now explaining I've sorted the exhaust bracket, I include a picture so that hopefully it helps their understanding that there’s Collars missing- By now it’s gone 11 at night. Does that exhaust bracket in the drawing look like one I have? Does the drawing provide any clue that the brackets bolted with M6 bolts rather than nuts used? Does the rearset showing four holes to locate the peg look like the one I have which clearly only had one? The next morning I get a polite mail from Joe explaining he sent the missing items and some extra's yesterday, they will arrive today. I reply expressing my gratitude. The package arrives with some items, spacers for the exhaust bracket are not contained. It also then hits me that guess what, the shift rod's too long as I have a HM QS, how’s my fcuking luck!!!! I now to have cut it down as far as possible to be able to ride the bike as had arranged to meet Lambeth that evening. Ok not Diamonds issue to be completely fair. The experience of riding the bike with the rearsets is ruined as I simply can't shorten the rod enough, so reserve judgement. I've left posting all this for various reasons: 1. Provide Diamond the opportunity to resolve 2. Provide Diamond the opportunity to read my mails after they posted the additional parts, send the spacers 3. Provide La Prick the opportunity to be a man, eat humble pie and apologise as I'm clearly not an idiot as was correct from day one 4. Change the shift rod Guess what, only 4's happened. The rearsets look cool, appear well machined and feel great now the rods sorted. Excellent value for money IMO if everything had been contained in the original box. Time will tell just how well made the are by how they wear The parts list and diagram is about as much use as a kick in the bollox but if everything was contained I would have been able to suss it out without issue. All of that still would have led to me recommend the purchase of these rearsets. If only La Prick had put right the parts issue and apologised for treating my a complete knob rather than a customer. We all make mistakes, shit happens but it's how the situation's recovered that counts. I just simply haven't got the energy to deal with Diamond anymore, I'll sort a perminant solution to the collars myself. I do feel better now that Nav's had a similar experiance as had started to be convinced I was being unreasonable. Please make up your own minds, perhaps this isn't the norm. Replacement stainless bolts and washers to the lengths on the parts list arrived today. More than I need but come to only £15 off the bay so no big shakes as always handing to have some spares to hand.
Sorry to hear that Dave and the fact you've had all this stress so that we can now all make the informed decision to avoid using Diamond gear at all costs. Glad I hung fire till we had some first hand feedback. I'd email the link to this thread and let Diamond know that the UK's biggest Bike Forum now knows their Gear and Customer Service is SHYTE!
So explain that again Dave fecking hell your a patient man would of sent them back . I bought some Chinese ones for £125 delivered the destructions were crap but fitted ok had an exhaust bracket break on them which I got alloy welded. When you cut your shift rod down make sure you lock tight it and put decent locking nut on both ends as mine came loose because I shortened mine .You can buy new ones from HM for £15.
Wow, I am gutted for you guys I really am. I have had Diamond rearsets on my R6s and not experienced any issues, hence my recommendations that prompted me to start this thread. It is such a shame that companies can't be bothered dealing with complaints more efficiently. I am in the boat business and find that a customer who you do a good job for may tell 4 or 5 people, however, if you do a bad job they will tell every body and their dog. It is a tough old game being in retail and people such as Diamond need to realise that they are not the only ones selling such products. Such a shame, as I have not had an issue with them. Yet!
Why don't they put half of it together so its easier to follow whats left. Like the exhaust bracket bolt n washers,put it all together in one, with a diagram to show where exhaust bracket goes in the middle. I know it costs to put these things together but it will stop the missing parts problem, their returns and bad feedback. Diamond products not good after service then.
Fair play Dave, to give a decent report and keep it to facts is hard when you've been messed around that much!! Shame as it seems they have a great product but are just lacking in the final 3rd. And CUSTOMER SERVICE! Really wanted a set of these and for that price still a bargain. Just don't know if I can be arsed with it all or bring myself to give him my cash. Currently in my basket online on their site are rearsets, tyres warmers and clip ons! Pending ow you got on. Shite customer service costs dearly
Yeah it's been a tough experience for us both but on the plus side it's been awesome dealing with Dave and working through this together, between us we had most of the answers but alone I would have got nowhere. I'm definitely going to have to call them and also send them an email as I feel disappointed with la pricks attitude when they are clearly trying to offer something that isn't quite the right fit for the job. Will post some pics up tomorrow
Cheers Jay- Popped into HM first thing this morning and sorted the rod (Their only 20 mins from me). They even fitted it for me whilst I was treated to a cupa, now that's service.
